Just so we are clear..."Can you hold please" is actually a question and not a statement. Usually when you ask a question, especially in a one-on-one situation, you actually wait for an answer instead of putting the person on hold within two seconds of you answering the phone. This is the second time in a week that a business has done that to me, and this one the hold was so long that I actually hung up and did not call back.
*Edit- so this business did actually redeem itself somewhat...they let me use an already expired coupon when I called back the next day. Woohoo!*
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And I hate that I actually answer the question and realize after the fact that they're already gone!
Amen to that!
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